FAQs
Find answers to frequently asked questions about Forsa
Restaurant FAQs
Find answers to common questions about managing your restaurant on Forsa.
No Restaurant FAQs Available
There are no restaurant FAQs available at the moment.
User FAQs
Find answers to common questions about using the Forsa mobile app.
Forsa is an app that helps reduce food waste by connecting you with restaurants, bakeries, and hotels offering surplus meals at discounted prices.
Getting Started
1. Download the Forsa app (iOS or Android).
2. Browse nearby restaurants, bakeries, and hotels.
3. Choose a Surprise Bag (mystery items) or a Declared Bag (listed items).
4. Pay securely through the app.
5. Pick up your order at the set time
Getting Started
Currently available in Amman, Jordan, with new cities and regions being added soon.
Getting Started
Yes. You’ll need to register with your phone number and email to place an order and receive confirmations.
Getting Started
• Surprise Bag: The contents are a surprise based on what’s left over that day.
• Declared Bag: The contents are listed so you know what you’re buying.
Ordering & Checkout
• No. Each restaurant has its own checkout and payment.
• You can add multiple bags from the same restaurant, if available.
Ordering & Checkout
• Yes, you can place separate bookings from different restaurants.
• Each booking requires a separate payment.
Ordering & Checkout
• At checkout, you may see complimentary items listed.
• These are regular menu items offered by the restaurant to complement your bag.
• They are not discounted, but you can add them to your cart before paying.
Ordering & Checkout
Restaurants and hotels can only schedule bags up to 48 hours in advance. You won’t see bags listed beyond that.
Ordering & Checkout
Yes. As long as they have your verification number, they can pick up the bag for you.
Ordering & Checkout
Yes. Show the verification number in your app under 'My Bookings' when you arrive.
Ordering & Checkout
• Most orders are pickup only.
• Delivery is available only at specific locations. If delivery is available, it will appear in the app.
Ordering & Checkout
If you miss the pickup window, the restaurant may not hold your order, and a refund will not be possible.
Ordering & Checkout
All payments are made securely in the app using electronic payment methods.
Payments & Refunds
No. Forsa only accepts secure electronic payments through the app.
Payments & Refunds
Yes, but only if you cancel at least 2 hours before the pickup time starts. After that, cancellations are not possible.
Payments & Refunds
Contact Forsa support with your payment receipt. If the transaction is confirmed, a refund will be processed.
Payments & Refunds
• Refunds are automatically credited to your Forsa Wallet inside the app.
• If you would like the money to be sent back to your bank account, you must submit a support ticket. The Forsa team will then process the refund, which may take additional time depending on your bank.
Payments & Refunds
If a restaurant or hotel cannot fulfill your order, it may be cancelled. You’ll automatically receive a refund to your wallet.
Payments & Refunds
Check your spam/junk folder. If you still don’t see it, contact support.
Issues & Support
Provide support with your verification number, and we’ll verify with the restaurant and resolve it for you.
Issues & Support
Yes. Please contact support immediately with your order details, and we will investigate.
Issues & Support
1. Make sure you have the latest version installed.
2. Restart your phone.
3. Try deleting the app’s cache.
4. If the issue continues, contact support with your phone model and app version.
Issues & Support
Use the 'Forgot Password' option on the login screen to reset it.
Issues & Support
Yes. Go to your profile settings in the app. If you face issues, contact support.
Issues & Support
• Help reduce food waste.
• Discover new restaurants and hotels.
• Save money on quality meals.
General Information
By email: support@forsamena.com
General Information
Yes. Contact support with the name and location, and we’ll reach out to them.
General Information
Yes. Forsa has a loyalty program with 3 levels, each with its own perks. To view your level and benefits:
1. Go to your profile section.
2. Tap on the level displayed under your profile picture.
General Information
Yes. We are continuously adding new partners to give you more choices.
General Information